Click & collect

How does Click & Collect work

I haven't heard anything about my Click & Collect order I placed.

We are sorry to hear this is the case! To avoid disappointment, please wait until you receive a 'ready for pickup’ email before visiting your pick-up store. If it has been over 4 hours since you placed your order please reach out to our Customer Care

How long do you hold Click & Collect orders?

Can someone else pick up my order?

Are all products available for Click & Collect?

What if my Click & Collect order cannot be filled?

You will receive an email when your order is ready for collection from your nominated store. If it is unable to be filled, your order will be refunded by our Customer Care team.

Can I change my Click & Collect order?

An order cannot be altered once it's placed. So, we recommend double, triple and quadruple checking your order details at checkout! For information on our returns policy, click here.

What happens if items in my Click & Collect order are out of stock?

All items for Click & Collect are subject to availability. Unfortunately, sometimes items in your order may be out of stock at your selected store. If this is the case, we will organise a refund for your entire order.

What do I need to bring to collect my Click & Collect order?

Please provide your email confirmation and photo ID when you come to collect your order. Please also consider bringing your own bag to collect your tea goodies!

Can I return my Click & Collect order in-store?

Great question! Please refer to our returns policy here, or contact our Customer Care team here for the answer to that one.

Can I split my Click & Collect order?

At this stage we are unable to split Click & Collect orders. If you would like to collect your items in different stores, they will need to be made in separate transactions.

Can I purchase additional products while I am picking up my Click & Collect order?

Yes, we are able to process transactions in-store. However, we can't add to a Click & Collect order, so it will need to be processed as a separate transaction.

Is Click & Collect available at all stores?

While we endeavour to make Click & Collect available at all stores, at times we may need to suspend Click & Collect without notice for the safety of our team.

Can I redirect my online order to a Click & Collect point?

At this time, any orders placed for delivery will not be able to be redirected to a Click & Collect collection point.

Can I cancel a Click & Collect order?

If you need to cancel your order before you have collected it, please contact our Customer Care team here. Cancellations and refunds will be processed during business hours — Monday to Friday 8am – 5pm AEST/AEDT.