Returns & Refunds
How long will my refund take?
Please contact our Customer Care team here if you need to complete a refund. If you have returned your order to us via post, you will receive a confirmation email once your refund has been arranged. Once processed, you will receive your refund within
How do I return or exchange an item purchased online?
If you have purchased online and you’d like to make a return or exchange, you can visit your local store or contact our Customer Care team here to return to us via post. Please ensure that you have your order number handy and have read our T2 return
I purchased my T2 product in another country. Can I get a refund for my items here?
As our stores and websites are separate for each region and operate in local currencies, we are unable to process a refund for a different region in store. Please contact our Customer Care team here if you require further assistance.
What is the T2 return policy?
We hope you love your T2 products as much as we do! If you have changed your mind, we will offer a refund or exchange on most items within 30 days of purchasing in store or receiving your online order. For purchases made in November and December you
What payment methods cannot be refunded in-store?
If you have used PayPal or Zip Pay to make a purchase on our website and would like a refund, please contact our Customer Care team here.
How do I return or exchange an item purchased in-store?
If you have purchased in-store and you’d like to make a return or exchange, you can visit your local store and our friendly team will be able to assist. Please ensure that you include a clear copy of your receipt and you have read our T2 return polic