What is the T2 return policy?Updated 2 months ago

We hope you love your T2 products as much as we do! If you have changed your mind, we will offer a refund or exchange on most items within 30 days of purchasing in store or receiving your online order.

For purchases made in November and December you can exchange or refund until 31 January the following year.

Please note that a proof of purchase must be provided, and the product must be in its original saleable condition. We are unable to accept returns or exchanges for our tea products once they are opened. If you would like more information on a flavour before you purchase, our friendly team in store are always happy to help. Alternatively, you can reach out to our Customer Care team via phone or through our Contact Us page on our website. In the event that your product is faulty, does not match its description or perform its function, then a refund will be made in its original payment method or store credit will be awarded.