Our top FAQ questions

How can I track my order?

How do I return or exchange an item purchased online?

If you have purchased online and you’d like to make a return or exchange, you can visit your local store or contact our Customer Care team here to return to us via post. Please ensure that you have your order number handy and have read our T2 return

Can I use my T2 Gift Card online?

Absolutely! You can use your T2 Gift Card to pay, or part pay, for your online order. In the payment section of the check-out process, just click on ‘T2 Gift Card’ as your payment option. From there you’ll be prompted to enter your 20-digit gift card

I can't log in to my T2 Tea Society Account.

Pesky passwords! We’re sorry to hear this! We recommend trying to reset your password; start by here and then clicking ‘I’ve forgotten my password’. If you continue having issues, please get in touch with our Customer Care team here, and they’ll get