<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">All successful orders will display an on-screen confirmation message and you will receive an order confirmation email.<br><br>Tracking details for your online order will be included in your &#x2018;order dispatched&#x2019; email. This is generally sent 1 to 3 business days after you place your order.<br><br>If you&#x2019;ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know&#xA0;<a href="https://www.t2tea.com/en/au/customer-service/contact-us/contact-us-form.html" rel="noopener noreferrer nofollow">here</a>. Please note during peak times (including promotional or sale periods) this dispatch time may be longer.<br><br>You can also check the status of your order <a href="https://www.t2tea.com/en/au/login/?rurl=1#track" rel="noopener noreferrer nofollow">here</a>.</div></main><p><br></p>

How can I track my order?

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">Once you&apos;ve placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double, triple, quadruple check your cart and details before checking out...</div></main><p><br></p>

Can I amend or cancel my order after it has been confirmed and paid for?

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">Our bad! We&apos;re sorry that you&apos;re missing some of your tea goodies! Please get in touch with our Customer Care team&#xA0;<a href="https://www.t2tea.com/en/au/contact-us/" rel="noopener noreferrer nofollow">here</a>. Please include photos if possible as this will help the Customer Care team process your query faster.</div></main><p><br></p>

Something is missing from my order

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">Oh no! Please get in touch with our Customer Care team&#xA0;<a href="https://www.t2tea.com/en/au/contact-us/" rel="noopener noreferrer nofollow">here</a>. Please include your order number and photos if possible as this will help the Customer Care team process your query faster.</div></main><p><br></p>

I have received a broken, faulty or wrong item

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">Not to worry, you can redirect your order with Australia Post once you have received the dispatch notice that contains tracking details. Due to our system being automated, once your order has been placed, we cannot amend your delivery details. We highly suggest that you double, triple, quadruple check your cart and details before checking out.</div></main><p><br></p>

My delivery address is wrong! Can I amend the delivery address?

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. This can sometimes pop into your junk folder, so don&#x2019;t forget to check that too! You can also check the status of your order&#xA0;<a href="https://www.t2tea.com/en/au/login/?rurl=1#track" rel="noopener noreferrer nofollow">here</a>.</div></main><p><br></p>

Has my order gone through successfully?

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">Sorry for the confusion! And allow us to explain. When your order states &#x2018;completed&#x2019; in your Tea Society account, this means our warehouse team has successfully dispatched your order and it is currently on its way to you. If you haven&apos;t received tracking details, please get in touch with our Customer Care team&#xA0;<a href="https://www.t2tea.com/pages/contact" rel="noopener noreferrer nofollow">here</a>.</div></main><p><br></p>

My order status says 'completed' but I haven't received it yet

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">To find your correct delivery country, please click on the flag icon, which you can find at the top right corner of our website. Once selected, click on your country from the drop-down menu. If something&#x2019;s still amiss, get in touch with our Customer Care team&#xA0;<a href="https://www.t2tea.com/en/au/contact-us/" rel="noopener noreferrer nofollow">here</a>.</div></main><p><br></p>

I can't find my delivery country

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">Not at all! If you&#x2019;d prefer to shop without creating an account, you can check out as a guest. But did you know that it&#x2019;s free to join our Tea Society? And there&#x2019;s lots of perks involved like birthday vouchers and complimentary gift packaging? Well, now you do!</div></main><p><br></p>

Do I have to create an account to shop with T2?

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">At this stage, we&#x2019;re unable to send out samples. However, finding one&#x2019;s cup of tea is a journey. So, we do sell some great sampler packs which you can check out&#xA0;<a href="https://www.t2tea.com/en/au/tea/tea-format/selection-packs/" rel="noopener noreferrer nofollow">here</a>.</div></main><p><br></p>

Can I get some samples sent out before I buy my items?

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">Local Australian and New Zealand orders will not include any pricing or invoice with the parcel. We only include an invoice on International orders, as this is a Customs requirement.</div></main><p><br></p>

My order is a gift. Will it include an invoice or price tags?

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">After tea, it&#x2019;s what we do best! Once you have added items to your shopping bag, click on &#x2018;Make it a gift?&#x2019;. Gift packaging is free if you have a Tea Society&#xA0;<a href="https://account.t2tea.com/authentication/login?client_id=a0c2f84d-6eab-4c14-87ac-109b20206942&amp;locale=en&amp;redirect_uri=%2Fauthentication%2Foauth%2Fauthorize%3F_cs%3D%26client_id%3Da0c2f84d-6eab-4c14-87ac-109b20206942%26locale%3Den%26nonce%3D17a9aadf-26b9-4130-8f83-f91849a32e42%26redirect_uri%3Dhttps%253A%252F%252Fwww.t2tea.com%252Fcustomer_authentication%252Fcallback%26response_type%3Dcode%26scope%3Dopenid%2Bemail%2Bcustomer-account-api%253Afull%26state%3DhWN9U2dUE91rSgufcpbFehAQ&amp;ui_hint=full" rel="noopener noreferrer nofollow">account</a> and $5 for non-members. Plus, it&#x2019;s fully-sustainable and you can enter a personalised message. But please note that at this stage we&#x2019;re unable to package items separately or create multiple gifts within an order.</div></main><p><br></p>

Can I get my order gift packaged?

<main data-page-transition-enabled="true" data-product-transition="true" data-template="page.faq" id="isPasted"><div dir="ltr">We are currently unable to package items in an order individually. Your order will come beautifully packaged in one parcel. If you wish to have individually packaged items, we suggest placing multiple orders.</div></main><p><br></p>

Can you gift package items separately?

Do you have a question or message for us? If so, please fill out our enquiry form.

T2 Tea

Online orders

How do I return or exchange an item purchased online?

Can I use my T2 Gift Card online?

I can't log in to my T2 Tea Society Account.

Our top FAQ questions

Online orders - Gift packaging

How long will my refund take?

I purchased my T2 product in another country. Can I get a refund for my items here?

What is the T2 return policy?

What payment methods cannot be refunded in-store?

How do I return or exchange an item purchased in-store?

Returns & Refunds

What is the T2 Tea Society?

I've forgotten my Tea Society password.

I need to update my Tea Society details.

How do I create a T2 Tea Society account?

How do I delete/close my tea society account?

My Account

What payment types does T2 accept online?

How do I use a promo code?

I’ve purchased an Ultimate Gift Card, can I use this at T2 in-store or online?

What is Afterpay?

Is Afterpay available on all orders?

What do I need for Afterpay?

How does Afterpay work?

Are all products eligible for Afterpay?

How do I use Afterpay in-store?

Can I return my items purchased online to a retail store if I paid with Afterpay?

What if I miss a payment with Afterpay?

Can I return my items purchased in-store if I paid with Afterpay?

Afterpay

Payment & Promotions

How should I store my tea?

Which teas are available in teabags and what are they made from?

I don't know how to make the perfect cup of tea! Where can I go to learn?

Which teas are suitable to drink while pregnant or breastfeeding?

Do T2 teas contain any allergens?

Where does T2 source its tea?

What's the nutritional content of your teas? How much sugar is in your tea?

Are T2 teas suitable for vegans or vegetarians?

Does tea expire and is it safe to drink tea after it's expired?

Does T2 tea contain sulphites?

What is the ingredient 'flavour/flavouring' in your tea?

Does T2 tea contain caffeine?

There is a problem with the quality of my tea

Are T2 teas halal or kosher?

Does T2 sell decaffeinated tea?

My tea doesn't taste like it usually does

Our products - Tea

Are 'Sip Me Quick' teas safe to drink?

What does 'Sip Me Quick' mean?

Where can I purchase Sip Me Quick teas?

The size or format of tea what I want isn’t available to purchase as 'Sip Me Quick'

I don’t like this 'Sip Me Quick' tea. Can I get an exchange or refund on this?

How do 'Sip Me Quick' teas differ from other sale teas?

What 'Sip Me Quick' blends are available?

Our products - Sip Me Quick

What is T2's position on ethical sourcing?

How does T2 determine the volume of a teapot?

T2 Care Instructions

Our products - Teaware & Tea Accessories

What is a Digital Gift Card?

I'm having trouble purchasing a Digital Gift Card

Can I purchase a Digital Gift Card with a custom value?

I haven't received my online Gift Card

Do T2 Tea Gift Cards Expire?

I've lost my T2 Gift Card, can it be replaced?

I have more than one Gift Card, can I use them all in one purchase?

Can I exchange or return/refund my Gift Card?

Can I purchase multiple Gift Cards in one order?

Our products - Gift Cards

Why don't you stock Matcha or returning feature teas in refill style packaging when they are originally sold in a tin?

How do I recycle, compost or get rid of my T2 packaging and tea?

Why do you charge for carry bags?

Is T2 Packaging environmentally friendly?

Our products - Packaging

What is T2's B Corp status?

How does your B Corp status apply to stores?

Our products - B Corp Certified

What’s the difference between Certified Organic tea and sustainably sourced tea?

How do you maintain ethical sourcing when it comes to wages and living conditions for tea farms and factory workers alike?

How do you measure 'sustainably sourced'?

Why did you change to sustainably sourced ingredients in your teas? How does this impact my favourite brews?

Our products - Sustainably Sourced Tea

Why do you not stock spare parts for teawares?

Our products - Teawares

Our products

Sustainability - Packaging

Sustainability - B-Corp Certified

Sustainability - Sustainably Sourced Tea

Sustainability

What delivery service does T2 use?

How long does it take for orders to be dispatched?

How long will my order take to be delivered?

I haven't received my order yet.

What are T2's shipping costs?

Does T2 ship to PO Boxes?

Is GST Included in Australian Orders?

How does Click & Collect work

I haven't heard anything about my Click & Collect order I placed.

How long do you hold Click & Collect orders?

Can someone else pick up my order?

Are all products available for Click & Collect?

What if my Click & Collect order cannot be filled?

Can I change my Click & Collect order?

What happens if items in my Click & Collect order are out of stock?

What do I need to bring to collect my Click & Collect order?

Can I return my Click & Collect order in-store?

Can I split my Click & Collect order?

Can I purchase additional products while I am picking up my Click & Collect order?

Is Click & Collect available at all stores?

Can I redirect my online order to a Click & Collect point?

Can I cancel a Click & Collect order?

Click & collect

Delivery

When will my Same Day Delivery be dispatched?

Is Same Day Delivery available to my area?

How long will it take for my Same Day Delivery order to arrive?

Why is Same Day Delivery not available for me at checkout?

Do I need to sign for my Same Day Delivery?

I placed a Same Day Delivery order over the weekend. When can I expect my delivery?

Same day delivery

Delivery & Pick-up